Shipping Policy | K’Marie Hair Company

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Last updated: October 2025

• Orders typically process in 3-5  business days (Mon–Fri, excluding holidays).
• During product launches or promotions, processing may extend to 3–7 business days. If we anticipate a longer delay, we’ll email you.

• We ship via USPS.
• Typical transit times: 3–7 business days within the contiguous U.S. (Transit times are estimates provided by carriers and can vary due to weather, 
• holidays, or carrier volume.)

• You’ll receive a shipment confirmation email with a tracking number when your order leaves our facility. Tracking may take 24–48 hours to update.

• Please verify your shipping address at checkout. We’re not responsible for delays or losses due to incorrect or incomplete addresses. If you spot an error, contact us immediately—we’ll do our best to help if the package hasn’t shipped.

• If a product is marked pre-order/backorder, we’ll display the best-estimate ship date on the product page and/or your order confirmation. If we can’t ship by the stated date, we’ll email you with options.

• If we can’t ship within the time we promised, we will seek your consent to the delay via email.
• If you do not consent, we will issue a prompt refund to your original payment method for the unshipped item(s). 

• Damaged on arrival: Contact us within 7 days of delivery with your order number, photos of the packaging and product, and a brief description. We’ll arrange a replacement or a refund per our Returns/Refunds Policy.
• Marked delivered but not received: First check with household members and neighbors, then contact the carrier. If still unresolved after 3 business days, email us—we’ll help investigate and guide next steps.
• Stolen packages: We’ll assist with documentation for a claim, but replacements/refunds for confirmed theft are handled case-by-case.

• Duties, taxes, and import fees are the buyer’s responsibility and vary by destination. Delivery times depend on customs clearance.

Questions? Email support@kmariehaircompany.com or call 631-428-9660